In-Home Appliance Service Safety
Professional care for customers, technicians, and property. FIX IT FIRST Appliance Repair follows organized in-home service procedures designed to support a respectful, careful, and professionally managed customer experience throughout eligible portions of Indiana, Illinois, and Michigan.
Before Your Appointment
Customers can help prepare for an efficient and professionally managed visit by:
• Providing a clear path to the appliance
• Removing items from the immediate work area
• Securing pets before the technician arrives
• Ensuring a responsible adult is available during service
• Informing Customer Care about access restrictions or household conditions
• Contacting our scheduling team when illness or another condition could affect a safe visit
CHILDREN, PETS AND WORK-AREA SAFETY
For everyone’s protection, children and pets should remain outside the active work area. Tools, appliance components, electrical connections, sharp surfaces, and moving equipment may present temporary hazards during diagnosis and repair.
During Service
Our technicians are expected to use appropriate service-area precautions, including:
• Professional identification and appearance
• Red shoe covers and surface protection when appropriate
• Responsible handling of customer property
• Organized placement of tools and removed components
• Appropriate electrical, water, gas, and mechanical procedures
• Cleanup of the immediate work area following service
• Clear communication when unexpected conditions are discovered
WHEN SERVICE MAY BE PAUSED
A technician may pause, modify, or reschedule service when conditions could create an unreasonable safety risk, including unsafe electrical or gas conditions, active water leakage near electrical components, restricted appliance access, unsanitary or structurally unsafe work areas, aggressive or unsecured animals, illness, or conditions requiring a utility provider, emergency responder, or appropriately licensed specialist.
HEALTH-CONSCIOUS SERVICE
Customers experiencing contagious respiratory symptoms should contact Customer Care before the appointment so the visit can be handled appropriately.
IMPORTANT APPLIANCE WARNING
If an appliance produces smoke, sparks, unusual burning odors, or other signs of an electrical problem, stop using it and seek appropriate professional assistance. If gas is smelled or heard leaking, leave the property immediately and contact the gas utility from outside. Do not operate lights, phones, or other electronics inside.
Questions About a Safe Visit?
Contact Customer Care at 844-349-3477 before your appointment if you have an access, health, property, or appliance-safety concern. Our team will help determine the appropriate next step.